CANCELLATION AND RETURNS POLICY

• Thanks for purchasing our products at Andromeda Fashions   operated by AnuArtStore

  In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

  After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

  If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

  If anything is unclear or you have more questions feel free to contact our customer support team.

  
  AnuArtStore a division of Andromeda Fashions  believes in helping its customers as far as possible, and has
  therefore a liberal cancellation policy. Under this policy:
   Cancellations will be considered only if the request is made within 72 hours
  of placing an order. However, the cancellation request will not be
  entertained if the orders have been communicated to the
  vendors/merchants and they have initiated the process of shipping them.
   There is no cancellation of orders placed under the Same Day Delivery
  category.
   No cancellations are entertained for those products that the (Company
  Name) marketing team has obtained on special occasions like Pongal,
  Diwali, and Valentine’s Day etc. These are limited occasion offers and
  therefore cancellations are not possible.
    ANuArtStore  a division of Andromeda fashion  does not accept cancellation requests for perishable
  items like flowers, eatables etc. However, refund/replacement can be made
  if the customer establishes that the quality of product delivered is not
  good.
   In case of receipt of damaged or defective consumer durable items and non
  durable items like mobile phones, mixer grinder, calculator etc, please
  report the same to our Customer Service team. The request will, however,
  be entertained once the merchant has checked and determined the same
  at his own end. This should be reported within 21 days of receipt of the
  products. For books, VCDs, DVDs, software products, the matter should be
  reported within 5 days.
   In case you feel that the product received is not as shown on the site or as
  per your expectations, you must bring it to the notice of our customer
  service within 24 hours of receiving the product. The Customer Service
  Team after looking into your complaint will take an appropriate decision.
   In case of complaints regarding products that come with a warranty from
  manufacturers, please refer the issue to them.
• Refund Policy 
  
  
  When you buy our products/services, your purchase is covered by our 30-day
  money-back guarantee. If you are, for any reason, not entirely happy with your
  purchase, we will cheerfully issue a full refund.
• That is why we can afford to back our
  products with this special guarantee. To request a refund, simply contact us with
  your purchase details within ninety (90) days of your purchase. Please include
  your order number (sent to you via email after ordering) and optionally tell us
  why you’re requesting a refund – we take customer feedback very seriously and
  use it to constantly improve our products and quality of service. Refunds are not
  being provided for services delivered in full such as installation service and
  provided knowledge base hosting service. Refunds are being processed within 21 days period.  The refund will be made to the same mode of payment that was used during the purchase of the item . 

You can  cancel an order when it is in packed/shipped status, as long as the cancel option is available Website.  Any amount paid will be credited into the same payment mode using which the payment was made